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How to contact us

For details on how to contact us please see our contact us page which is located here


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We are located at:

Southernhay Church Hall, Southernhay East.

Southernhay URC church

Opening times:
10.00am to 3.45pm
Alternate Saturdays

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Call Us

07775 158808

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About us

About Us

The Southernhay Child Contact Centre offers supported contact – i.e. it is suitable for families where no significant risk to the child or those around the child have been identified. It is open fortnightly on alternate Saturdays from 10.00am – 3.45pm.

Both parents/carers are required to attend the Centre separately for a pre-contact visit.

parent and children

The basic elements of our service are :

  • Impartiality
  • Staff and volunteers are available for assistance but there is no close observation, monitoring or evaluation of individual contacts conversation.
  • Several families will be together in one large hall which is set out with a variety of toys and games for all ages. 
  • Encouragement for families to develop mutual trust.
  • No detailed reports made unless risk of harm.
  • Contact can either be within the centre for up to 2 hours or, where both parents/carers agree, we can provide a handover facility and children can be taken out of the building for up to 5 hours.


Although there needs to be at least one parent with your child at all times while at the Centre, volunteers can deal with the handover of your child so you do not have to meet your ex-partner if you do not wish to.

You do not need to pay to use the Contact Centre, and tea, coffee, soft drinks and biscuits are offered free of charge although voluntary contributions are welcome.

family group

NACCC Accreditation and our staff

The Southernhay Child Contact Centre was started 24 years ago. The centre has achieved accreditation from the National Association of Child Contact Centres (NACCC) who provide training and support for our volunteers.  We work to a strict confidentiality policy and all volunteers have all been through a Criminal Records Bureau check.



Next: Policy